Am-scm (Replenishment Planning)

**_Ready to shape the future of work?_**

**_At Genpact, we _**_don’t_**_ just adapt to change—we drive it. AI and digital innovation are redefining industries, and _**_we’re_**_ leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we’re_**_ scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team _**_that’s_**_ shaping the future, this is your moment._**

**In this role, The Order Fulfillment Senior Analyst performs the day-to-day Order Fulfillment responsibilities related to the either large/complex customers or overarching segment. In addition, produces required reporting as needed and provides training/direction when needed.**

**The Order fulfillment team’s range of responsibilities include taking ownership of ensuring customer forecasts and demands are handled (specifically fulfillment issues, but other reasons), resolving any issues/exceptions in a timely and accurate manner (escalating if needed), responding to queries from both customers and internal stakeholders/partners, actively planning for future demand, and keeping up with minimum inventory thresholds**

**Responsibilities**

**Manage efficient,**accurate**, and**timely** order confirmations and inventory allocations against customer forecasts and demand.**

**Resolution management using various reporting and SAP ERP system tools.**

**Analyze and research opportunities in demand and forecast against inventory levels to actively work with internal stakeholders and their leaders on**optimizing** order commitments.**

**Ability to analyze information to form a logical decision**

**Manage daily inventory allocations and movements to increase stock availability for customer visibility and meeting forecast/demand.**

**Effectively and efficiently manage daily/weekly reporting requirements to manage accounts and communicate with internal/external stakeholder needs.**

**Ability to summarize, verify and analyze data.**

**Responsible for adherence to guidelines/SLAs**

**Qualifications we**seek** in you**

**Minimum Qualifications**

**_ _**

**Bachelor’s Degree in Supply chain management** or other related**area** or equivalent experience.**

**Relevant experience in Order Management (particularly fulfillment) and/or Supply Chain management**

**Proven experience working directly in SAP or other ERP Order Capture/fulfillment software systems.**

**Proven knowledge of Microsoft Office suite**required** - Intermediate to Advanced Excel**

**Effective team skills - Collaborative management and working style as well as managing independently.**

**Demonstrates great analytical and problem-solving skills**

**Preferred Qualifications/ Skills**

**Excellent written and oral communication skills**

**Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.**

**Has good understanding of supply chain and demand planning business drivers, organization**structures** and key metrics.**

**Basic understanding of forecasting**

**_Why join Genpact?_**

**_Be a transformation leader_**_ - Work at the _**_cutting edge_**_ of AI, automation, and digital innovation_**

**_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**

**_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**

**_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**

**_Let’s_**_ build tomorrow together._**

**_ _**

**_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, _**_color_**_, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**

**_Job_**_Assistant Manager_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 20, 2025, 6:02:45 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_