Customer Service

9 hours ago

Varanasi Uttar Pradesh, India ZenOnco.io Full time

Customer Service Executive (Outbound Calls)

**Salary**: 2-3 LPA
Experience: 1-3 years

About ZenOnco.io:
ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional
wellness, fitness, and community support).
To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.
We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.

Roles and responsibilities:

- Interact professionally and politely on the telephone with prospective patient leads as per the list provided by the Company from time to time.
- Make outbound calls to prospective patients for appointments and follow-ups.
- Maintain accurate records of calls and outcomes in the computer systems.
- Meet minimum number of outbound calls per day as defined by the Company from time to time.
- Schedule appointments accurately based on customer protocols.
- Answer customer / patient queries
- Communicate and explain the value and benefits of using the services.
- Maintain patient privacy in compliance with Company norms

To be a Customer Service Executive, you’ll need:

- 1+ years of relevant experience in Healthcare process (Outbound calls)
- Excellent communication and negotiation skills
- Self-motivation, drive and initiative
- An outgoing and confident approach
- The flexibility to cope with frequent changes in products and healthcare systems

Education and Experience:

- Graduate or Post Graduate in healthcare education (preferred)
- Experience in healthcare industry: 1+ years (preferred)

You will get:

- Some of the best people to work with (founders are IIM graduates and investment banker)
- An opportunity to make a difference in the lives of millions of cancer patients across the globe
- A great learning environment and opportunity to grow

Pay: ₹150,000.00 - ₹200,000.00 per year

Work Location: In person

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