International Customer Support Execuive

5 days ago

Pune Maharashtra, India nexus consulting solutions Full time

.Responsibilities:1. Serve as the primary point of contact for our international customers based in the United States.

3. Understand customer needs and provide appropriate solutions or alternatives.

4. Resolve customer complaints or issues by investigating the root cause and taking prompt corrective actions.

5. Provide accurate product information and assist customers with product inquiries.

6. Maintain a high level of knowledge about our products, services, and policies to effectively address customer questions.

7. Collaborate with cross-functional teams to escalate complex issues when necessary.

8. Document all interactions with customers accurately in our CRM system.

9. Meet or exceed individual performance metrics such as response time, resolution rate, and customer satisfaction scores.

**Requirements**:
1. Proven experience in a customer support role, preferably in an international environment or working with US-based customers.

2. Excellent verbal and written communication skills in English.

3. Strong problem-solving abilities with a focus on finding efficient solutions.

4. Ability to empathize with customers and provide personalized assistance.

6. Ability to work independently as well as collaboratively within a team environment.

7. Flexibility to work in rotational shifts, including weekends and holidays

8. 5 Days working 2 rotational off

9. Rotatational shift/ Night Shift

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹450,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Support-international

    6 days ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **WE ARE HIRING!!!** - **INTERESTED CANDIDATES DROP YOUR RESUME BELOW THIS NUMBER - 9636295317 **_ **Process Name**: - International Voice Process **Designation**: - Senior Process Associate **Experience**: - MIN 1 YEAR EXP IN INTERNATIONAL VOICE PROCESS OR IN CUSTOMER SUPPORT (FRESHERS CAN ALSO APPLY) **Salary for fresher**: - Upto 4LPA **Salary...

  • Customer Support Intern

    2 weeks ago

    Balewadi, Pune, Maharashtra, India Amonex Technologies Pvt. Ltd. Full time

    **Company: - ** Amonex Technologies Private Limited **Position**: Customer Support Executive **Location**: [Balewadi, Pune] **Duration**:6 month **Stipend**: - 8000 per month. We are looking for a motivated and enthusiastic Customer Support Intern to join our team. As a Customer Support Intern, you will be responsible for assisting our customers with...

  • Customer Support Intern

    2 weeks ago

    Pune, India Pixelque Software Full time

    schooling is Overview We are looking for a Support Intern to assist with customer-related tasks. This role is designed to provide hands-on learning experience while contributing directly to smooth operations and customer satisfaction. The intern will work closely with Chris, who will provide guidance and training. Key Responsibilities Handle basic customer...

  • Customer Support Intern

    2 weeks ago

    Pune, Maharashtra, India Pixelque Software Full time ₹ 1,44,000 - ₹ 3,60,000 per year

    schooling is OverviewWe are looking for a Support Intern to assist with customer-related tasks. This role is designed to provide hands-on learning experience while contributing directly to smooth operations and customer satisfaction. The intern will work closely with Chris, who will provide guidance and training.Key ResponsibilitiesHandle basic customer...

  • Customer Support

    1 week ago

    Pune, Maharashtra, India Genesis HR Services Full time

    Job Title: Customer Support (International Voice Process) Fresher - 3lpa Min. 1 Year Exp in International Voice process - Up to 4.5 LPA (33 K) 2 Way Cabs Available (Hiring Zone) Shifts: UK Rotational Shifts (24*7) Location: Pune (Hadapsar) Shifts: UK Rotational Shifts Work From Office No relocation cases would be considered Undergrad / Graduates 5...

  • International Customer Support

    1 day ago

    Mumbai, Maharashtra, India Placement LLP Full time

    **Job Opening: International Customer Support Executive** **Location**: [On-site] **Shift**: Rotational/Night Shift (as per time zones) **Experience**: 0-3 years **Salary**: Competitive + Incentives **Join our Global Team!** Are you passionate about helping people? Do you have excellent communication skills and want to work in a dynamic, international...

  • Customer Support Executive

    5 days ago

    Pune, Maharashtra, India Professional Connect Full time

    **Job Role**:Customer Executive - International Voice Process **Location**: - **Venue**: Gera Commerzone, SEZ Kharadi, Vithal Nagar LTS Campus, Pune - 411014 Experience Required: Minimum 2 years in International Voice Process (preferably UK process) Shift: Rotational shifts Weekly Offs: Rotational Transport: Door-to-door cab/shuttle OR pick-up from...

  • Customer Support

    1 week ago

    Pune, Maharashtra, India Genesis HR Services Full time

    **Designation: - **Customer Support **Position Overview**: As a Customer Support Executive for our International Voice Process, you will be responsible for providing outstanding support to our diverse customer base across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer...

  • Customer Support-international Voice

    6 days ago

    Hinjewadi, Pune, Maharashtra, India blessings always guruji associates Full time

    hiring for customer support for international bpo international voice expereince mandatory max sal 40k virtual interview hinjewadi pune exp. min 6 months in international voice process immedaite joiners only **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...

  • International Customer Support

    2 weeks ago

    Pune, Maharashtra, India Recrudo Labs Full time

    **Urgent Openings - CSE (International Process)** - Working Days - 5 days per week - Cab facility available - Both Side - Shift Timings - EU/Middle East//US/UK Shift **Experience Required-** - Minimum 6 months of International BPO voice experience - Excellent Communication skills who can speak with US natives - Should have computer and Internet knowledge -...