Telecaller

2 weeks ago

JP Nagar Bengaluru Karnataka, India WEA DESIGNS PVT LTD Full time

**Job type**
- Full-time
- Regular / Permanent
- Fresher

**Number of openings for this position**
- 2

**Schedule**
- Day shift

**Benefits**
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Commuter assistance

**Job description**
- Recieve all phone calls and explain the company’s products/services.
- Maintaining master data in MS-EXCEL for all enquiries through different platforms like Direct calls, Instagram, whatsapp, Web, etc.
- Maintain all follow up calls and data entry in master data.
- Collecting customer details and other pertinent data for additional sales follow-up.
- Addressing queries, keeping track of calls, sales, and other useful information.
- Recognizing consumer wants and responding to product or service-related inquiries.
- Performing after-sales follow-up, investigating customer input and assessing customer happiness.
- Getting in touch with prospective clients using their preferred mode of communication.
- Keeping track of all successful and unsuccessful sales attempts.
- Participating in regular team meetings to define progress and performance criteria.
- Maintaining operations by adhering to policies, methodologies, and functional changes.
- The ability to persuade others with language and skill in order to sell a product or service.

**Qualifications**
- Prior telemarketing or equivalent experience.
- Working knowledge of essential phone systems and computer programs (such as CRM software).
- MS Excel with 1-2 Years of experience is preferred.
- Excellent verbal communication.
- Excellent Phone call disciplines.
- Ability to tolerate customer rejection.
- Excellent communication, research, and record-keeping skills.
- Capability of accepting criticism without taking it personally.
- Professional qualification in BPO or sales and marketing would be advantageous.

**Working Days**:
Tuesday - Sunday

Timings: 9:30 AM to 6:30 PM

(Monday is the Week off)

**Supplemental Pay**
- Performance bonus
- Yearly bonus

**Benefits**:
PF & Insurance will be provided

**Work location**

Bengaluru

Telecaller cum CRM

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (preferred)
- Direct sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Kannada (required)

Work Location: In person

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