Patient Care Executive

**Job Title: Patient Care Executive (PCE)**

**Position Overview**:
The Patient Care Executive (PCE) is the face of the clinic, ensuring seamless clinic operations and an exceptional patient experience. They play a vital role in handling clinic administration, supporting doctors, maintaining clinic hygiene and device functionality, converting new leads to clinic visits, handling patient follow-ups, and managing patient grievances. The PCE also encourages positive online reputation by proactively requesting patient reviews and resolving complaints to enhance patient satisfaction.

**Key Responsibilities**:
**1. Patient Adherence & Support**
- Offer end-to-end support to patients during visits.
- Provide guidance and ensure proper medication as per doctor’s advice.
- Maintain cleanliness, proper seating, and a welcoming clinic atmosphere.
- Explain prescribed treatments and help patients understand their health plans.

**2. Medical Product Sales & Slot Utilization**
- Achieve clinic sales targets for prescribed medical products.
- Maintain clinic profitability and accurate product inventory.
- Maximize clinic capacity utilization and ensure all slots are booked.
- Follow up with existing patients to encourage return visits.
- Make timely calls to new leads received and ensure clinic visits by booking appointments in the system.

**3. Administrative & Clinic Management**
- Monitor & ensure clinic hygiene and cleanliness daily.
- Check that all clinic devices (e.g., BP machines, ECG devices) are properly maintained and in working order.
- Maintain accurate clinic records and file all patient paperwork.
- Handle front-desk administrative duties including registration, payments, inventory checks, and report preparation.
- Ensure all company protocols for clinic operations are followed.

**4. Grievance Handling & Patient Satisfaction**
- Listen carefully to patient queries and resolve complaints politely.
- Follow up with patients after visits to review progress and address any concerns.
- Escalate issues to the clinic head as per policy.
- Prioritize patient satisfaction at all touchpoints.

**5. Online Reputation Management**
- Encourage patients to leave positive Google reviews post-visit.
- Maintain a warm and supportive patient experience to improve clinic ratings.
- Respond to reviews professionally per company guidelines.
- Proactively follow up on any negative feedback to ensure issue resolution.

**Key Performance Indicators (KPIs)**:
**Patient Appointment Conversion Rate**
- Percentage of new leads successfully booked into appointments**.**

**Slot Utilization & Footfall**
- % of available slots booked per month.
- Total number of patients attended per clinic per day/month.

**Product Sales Target Achievement**
- % achievement of monthly medical product sales target for the clinic.

**Patient Satisfaction & Feedback**
- Average Patient Satisfaction Score (via internal surveys or feedback forms).
- Positive reviews on Google Reviews (target number of reviews per month).
- Resolution rate of patient complaints within 24-48 hours.

**Follow-Up Efficiency**
- % of patients contacted for post-treatment follow-ups as per company SOPs.
- % of existing patients successfully retained for follow-up treatments.

**Administrative Accuracy & Compliance**
- Accuracy in daily reporting (patient visits, inventory status, sales).
- Adherence to company policies for clinic hygiene, device functionality checks, and administrative processes.

**Inventory & Device Management**
- Accuracy of stock management — 0% stock-out of key items.
- On-time maintenance and proper functionality of clinic devices.

**Qualifications & Skills**:
**Education**:

- B.Com, B.Pharma, B.Sc. Nursing, or Diploma in Hospitality/Healthcare.

**Experience**:

- Minimum **2 to 3 years** of Experience in healthcare, pharmaceuticals, insurance, or service industries preferred.
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**Skills & Competencies**:

- Proficiency in basic Excel and MS Office.
- Strong communication in Hindi and the local language.
- Problem-solving, multitasking, and grievance-handling skills.
- Proactive and disciplined with a caring attitude and pleasant personality.
- Quick learner with attention to detail and service mindset.

**Reporting To**
- Clinic Head

**Compensation & Work Details**
- **Work Schedule**:Friday to Wednesday, 10:00 AM - 7:00 PM
- **Weekly Off**:Thursday

Pay: ₹18,000.00 - ₹24,000.00 per month

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Location**:

- Rajarajeshwari Nagar, Bengaluru, Karnataka (required)

Work Location: In person