Marketing Representative

1 week ago

Bengaluru, India Webyops Inc Full time

**Responsibilities**
- Respond efficiently and accurately to callers, explain viable solutions, and ensure that members and providers feel supported and valued.
- Answer and make calls to NVA members and providers to learn about and address their needs, complaints, or other issues with customer service, plan benefits, quality of care concerns, etc.
- Engage in active listening with callers, confirm or clarify information and diffuse agitated members and providers, as needed.
- Strategize and execute digital campaigns from start to finish.
- Continuously optimize campaigns through better targeting, spend, content, logistics, tactics, engagement, follow-through, management, etc.
- Contribute to and execute an effective content marketing strategy and content calendar that powers lead generation.
- Track media, campaign and landing page performance and implement data-driven improvements.
- Strategically use marketing automation tools such as CRM, Google Analytics, social publishing, Adobe, Excel, Tableau and more to manage, execute and report on campaigns.
- Evaluate and report metrics to map overall success and maximize ROI of marketing activations by consistently evaluating metrics and providing insight-based recommendations.
- Exceptional customer service skills, active listening, verbal and written communication skills, and professional phone etiquette.

**Skills**
- Bachelor’s degree in marketing, business, or a related field.
- Proven experience in marketing, advertising, or a similar role.
- Strong understanding of marketing principles and techniques.
- Excellent written and verbal communication skills.
- Proficiency in digital marketing tools and platforms.
- Ability to analyze data and derive actionable insights.
- Creativity and ability to think outside the box.
- Strong organizational and project management skills.

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Marketing Representative: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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