Operation Executive

1 week ago

Andheri Mumbai Maharashtra, India CRP Training and Development Private Limited Full time

**Job Purpose:

- **
- Team Handling
- To ensure end to end follow ups are done to provide timely closures within specified timeliness.
- Associate should ensure that reports received are as per client the requirement. Leader should have the skill to manage the client escalations and provide timely solutions to the issues.
- **Understand the SOW of clients.**
- **Daily Morning Updates MIS - Client.**
- **Daily Overall Pending MIS - Cops & Branches.**
- **Mails Actioned.**
- **Follow for fresh cases & resolving respective clients Queries.**
- **Follow up with cops for Ageing cases & Express cases.**
- **Allocating Reports to shared team.**
- **Ensure all CS sharing final reports to their respective clients.**
- **Ensure all CS sharing Evening MIS - respective Client (Today's Closure, Pending cases & EDC's).**
- **Overall Pending MIS - (State wise with Cops & Branches.).**

**Knowledge/Experience**:
Leader should have good communications skills.

Preferred
- Leader should have experience from the Customer Service field.

Should have good computer knowledge (MS Office, MS Excel)

Good in interacting with the client/customers.

Should have an understanding and maturity to handle client’s requirement and team issues.

Should have relevant team handling experience.
- Overall job profile remains same as per the Client Service executive.
- However CS - Leader, needs to ensure all the CS are working on the desired target given for fresh cases and 3. Retention of existing clients.
- Regular Follow ups are done with COPS team for timely closures.
- Client Service - Leader is the 1st point of contact for any escalation from the client.
- Client Service - Leader needs to ensure that daily sign off’s are taken from the respective CS at the end of the day to ensure process and assigned target is met.
- Client Service - Leader, needs to assist/coach the CS with appropriate follow ups and how maintain month on month growth.
- Any misses in the target by the Client Service - Executive would have a direct impact on the Client Service - Leader

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Experience**:

- back Ground Verificatio: 1 year (preferred)

Work Location: In person

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