Process Trainer
1 week ago
**About Aspire Lifestyles**:
Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.
**Position Summary**:
**Key Responsibilities**:
- **Establish**:
Drive Aspire Lifestyles' corporate objectives by understanding business needs, audits, compliance standards, and planning with a KPI impact focus.
- ** Innovate**:
- ** Design**:
Create blended learning interventions aligned with Design & Delivery Principles, customized for Aspire Lifestyles and appealing to diverse learners.
- ** Implement**:
Coordinate with stakeholders to deliver timely, client-focused development interventions incorporating Educate, Expose & Experience opportunities.
- ** Deliver**:
Facilitate development programs, train trainers, assess outcomes, and maintain development records while pursuing personal growth and calibration.
- ** Embed**:
Enhance learning retention through embedding activities, internal communication, coaching, and fostering a strong brand-driven service culture.
- ** Evaluate**:
Analyze and act on KPI data to measure development effectiveness, celebrate learning successes, and align outcomes with business objectives.
**Job Requirement**:
- Strong geographical awareness and cultural sensitivity.
- Experience in Learning and Development within operations or technical environments.
- Project Management experience is an added advantage.
- Background in concierge, hospitality, luxury, or similar sectors (e.g., logistics, security, shared services).
- Minimum 5 years of relevant experience in the banking, hotel, or travel industry.
- Tertiary qualifications related to the service industry or adult learning and development management.
- Excellent oral and written English communication skills.
- Willingness to travel locally and globally as required to support Aspire Lifestyles locations.
**We take care of our employees**:
- Medical coverage for employee
- Highly engaged and empowered work culture
- Continuous learning & development
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