Front Office Executive

2 days ago

Nashik, India Paradigm Consultancies Full time

**We Are Hiring**

**Designation:

- ** Front Office Executive : Hotel

**Location:

- ** Nashik

**Salary:

- **12,000 - 20,000

**Experience:

- ** 0-1 Years

**Education:

- **High school diploma or equivalent; additional education or certification in hospitality is a plus.

**Responsibilities:

- **

**Guest Service**:Greet guests with a warm and friendly demeanor upon arrival.
Provide information about the hotel's facilities, services, and local attractions.
Address guest inquiries, requests, and concerns promptly and professionally.
Ensure guests have a pleasant and memorable stay.

Verify guest information, preferences, and special requests.
Maintain accurate and up-to-date reservation records.
Handle group bookings and special arrangements as needed.

**Check-In and Check-Out**:Assist guests with the check-in and check-out process efficiently.
Collect necessary guest information and payment details.
Issue room keys and provide instructions for amenities and services.
Handle billing and settle guest accounts accurately.

**Room Allocation**:Assign rooms based on guest preferences, availability, and room type.
Coordinate with housekeeping to ensure rooms are clean and ready for guests.
Manage room changes and upgrades as necessary.

**Front Desk Operations**:Maintain the front desk area in a clean and organized manner.
Manage incoming and outgoing telephone calls and messages.
Handle mail and packages for guests.
Maintain a secure environment and follow safety protocols.

**Cash Handling**:Handle cash transactions, including room charges, deposits, and refunds.
Balance the cash drawer at the beginning and end of each shift.
Maintain accurate financial records.

**Guest Feedback and Complaint Resolution**:Solicit guest feedback and reviews to ensure a high level of satisfaction.
Address guest complaints and resolve issues promptly and effectively.
Report recurring problems or concerns to the management.

**Shift Handover**:Provide detailed information and updates to the incoming shift to ensure a smooth transition.
Communicate any pending tasks or issues.

**Language:

- **English, Hindi and Marathi

**Immediate Joining**

**Full Time**

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9096932539

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