Functional Architect

**Sr. Functional Architect**

**Qualification**:
BE/ B Tech, MCA, MS, MBA, CA, MS
** Responsibility**:
Sales Support
- Provides ontheground solution approach for small to medium sized pursuits.
- Identifies new opportunities in existing clients by sharing point of views based on a clear understanding of the customer processes that can help bring in better business value.
- Provide solution differentiators for proposals.
- Participate in discussions, presentations with customers at a strategic level versus execution or tactical level.
- Lead RFP response actively in terms of solution architecture and design, effort estimations, risks and mitigation.
- Lead oral presentation to the customer in his/her area of expertise on the product/domain/process.
- Market Scan and Brand Building.
- Bring knowledge of customer, business, domain/industry and product within given industry vertical or domain.
- Conduct secondary research on product/domain specific solutions.
- Bring an understanding of competitive landscape.
- Identify key trends and forecasts in the product/domain.
- Participate/Contribute to conferences with partners, analysts / vendors in area of domain/technology expertise through active mindshare gain Webinars, White papers, speaking events etc.
- Prepare/review collateral, publications, technology papers etc for distribution.
- Opportunity Identification.
- Contribute to opportunity identification and provide inputs on enhancing/rationalization of existing capabilities and services.
- New Solution Development.
- Share ideas to come up with potential solution ideas by identifying white spaces in the product that can address a domain/industry need.
- Knowledge Management.
- Contribute actively to Knowledge Management repository by sharing Point of Views (POVs), white papers, blogs case studies, tools, process flows and similar artifacts.
- Conduct and facilitate knowledge sharing and learning sessions across the team.

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- Build awareness of the knowledge repository among teams.
- Project Support.
- Play Solution Architect role for small to medium sized engagements.

Responsible for client satisfaction, risk and escalation management
- Understands client stakeholder expectations and guide delivery team to successful implementation.
- Review, finalize, and manage overall delivery of solution including business blueprint and design audits, supporting SMEs and consultants from a solution point of view.
- Support operations in on boarding and enablement.
- Client Management/Relationship Management.
- Proactively build relationships with functional owners in client organization to build long term partnerships.
- Create and connect with the right sponsors/business leaders for a given solution.
- Drive alignment, connects with product/third party vendor in an engagement wherever applicable.
- Own Expectation Management, Client Satisfaction Management, and Risk Management in area of domain/solution expertise.
- Deliver and measure value pre, during, and post engagement and communicate to stakeholders.
- People Management.
- Participate in junior to middle management level talent selection.
- Set goals for team members and monitor performance.
- Guide the employees in the functional stream in setting career paths.
- Coordinate with the project/program manager in understanding how the employee can better contribute to the project, seek feedback, and address concerns.
- Conduct performance appraisal for team members.
- Organize team initiatives on a periodic basis.
- Encourage thought leadership within the team.
- Business Planning.
- Bring knowledge, understand trends in existing engagements, evaluate options in defined functional area (solution architecture domain/technology/product/ infrastructure) and contribute to the annual business planning process.
- Support activities related to strategic choices in defined scenarios (related to domain/technology/product/infrastructure) and provide inputs on enhancing/rationalization of existing capabilities and services.
- Solution Conceptualization.
- Keep track of industry trends and build/ Provide support in business cases for new solutions in EAS for new solution development in defined functional areas (domain/technology/product/ infrastructure).
- Review/Lead new solution offerings development by identifying use cases, participate in process blueprinting and walkthrough.
- Present the business case to concerned stakeholders/business leadership and seek approval.
- Serve as POC for both client and delivery team assuring projects are effectively governed in terms of solution adequacy.
- take corrective steps to prevent client escalation.
- Solution Definition.
- Understand the product/customer domain and his/ her requirements.
- Interact with Business Analysts / Senior Business analysts for requirement analysis.
- Analyze CTS capabilities from a domain perspective and identify the operational nuances in meeting customer's requirements.
- Develop tools and templates.

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