Guest Relationship Executive

1 week ago


Noida Sector Noida Uttar Pradesh, India Cozy Foods and Entertainment LLP Full time

Job Responsibilities:

- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collaterals
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Restaurant Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹24,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Evening shift

Work Location: In person

**Speak with the employer**
+91 9218057211



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