Executive CRM

5 days ago

Sonipat, India Unimax Frozen Treat Pvt. Ltd. Full time

Develop & execute customer relationship management campaigns to increase customer loyalty

Analyze customer behaviorand measure their impact on business outcomes to update strategies

Maintain smooth communication with customers and promptly reply to their queries

Respond and resolve customer complaints quickly and efficiently

Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively

Run effective promotional activities to optimize sales growth and customer retention

Use existing customer data to gain new leads and potential customers

Understand previous customer attitudes to better engage current customers

Identify new and more cost-efficient communication channelswith customers

Identify the most efficient customer interaction approaches & prioritize them accordingly

Keep customers updated about the latest collections & special offers in order to increase sales

Adopt new trends & strategies to expand the customer base such as upselling and cross-selling

Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

Notify admins and upper management about all the execution plans & required changes

Monitor direct competitors of the company and find out how they handle customer relationships

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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