Customer Support Executive(Cse)

3 days ago

Sonipat, India Manohar Filaments Pvt Ltd Full time

**Job Description - Customer Support Executive (CSE)**

1. **Location**: Plot No. 142-143, Sector-53, HSIIDC, Industrial Area, Kundli, Haryana 131028
2.**Experience**: 1-3 years
3. **Qualification**: Graduate in any discipline (Preferred: BBA, MBA, or relevant experience in customer service)

**Job Summary**:
Manohar Filaments is seeking a **Customer Support Executive (CSE)** to provide top-notch client support and coordinate internal operations efficiently. The role involves handling customer queries, managing orders, and ensuring customer satisfaction.

**Key Responsibilities:Customer Interaction & Support**
- Address **customer complaints and resolve issues** efficiently to enhance satisfaction.
- Maintain a **customer database** and keep records of interactions and transactions.

**Order Management & Coordination**
- Process **customer orders** and coordinate with internal teams for smooth execution.
- Track **shipments & deliveries**, ensuring timely dispatch and order fulfillment.
- Follow up on **pending invoices, payments, and documentation**.

**Internal Coordination**
- Work closely with **sales, production, and logistics teams** for seamless operations.
- Escalate **critical issues** to the concerned departments and ensure timely resolution.
- Assist in **MIS reporting, data analysis, and customer service performance tracking**.

**Client Relationship & Retention**
- Build and maintain **strong relationships** with clients by providing proactive support.
- Assist in **customer retention initiatives** through excellent service.
- Collect **customer feedback** to improve processes and service quality.

**Required Skills & Qualifications**:
**1-3 years** of experience in customer support, client servicing, or sales coordination.
Strong **verbal and written communication** skills.
Proficiency in **MS Office (Excel, Word, PowerPoint)** and CRM tools.
Good **problem-solving and decision-making** abilities.
Ability to **multitask and work under pressure**.
Knowledge of **logistics, invoicing, and order management** is a plus.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Work Location: In person

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