Customer Service Executive

4 days ago

Haryana, India onlineinfatuation Full time

**Position**: Customer Service Executive (ONLY MALES)

**Location**: Gurgaon sec 19 (onsite)

**Salary**:INR upto 40k

**Perks**: Meal + Cab (Gurgaon, West & South Delhi)

**Experience**: Min 1 year

**Qualification**: Graduates

**Job Summary**: We are looking for the Customer Service Executives who can deal directly with clients to assist them with purchases, answer their queries, and find solutions to their issues. In some organisations, Customer Service Executives have higher-level duties. These include training new employees and supervising the customer service team. They may also create recommendations on best practices for handling different clients, and how to retain customers.

**Role & responsibilities**:

- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and em pathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies

**Requirement**:

- Must have experience in International Voice Process.
- Effective communication skills
- Knowledge of CRM systems and procedures
- Customer-focused attitude and the capacity to adjust to and handle various personalities
- Excellent presentation and communication abilities
- Possess a proactive strategy for assistance
- The capacity to adhere to deadlines
- Product knowledge
- Time management skills

**Shift**: US shift

**Working**: Monday-Friday (5 days)

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Haryana, Haryana (required)

Work Location: In person

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