Associate Customer Success Executive

2 weeks ago

Hyderabad, India Thomson Reuters Full time

Closes renewals and upsell opportunities for an assigned geography and/or for leads assigned as part of a pooled resource group.
- Identifies the best virtual channel for engagement with customers.
- Validates customer needs, shapes product plans and drives deals to close.
- Supports in developing and executing territory growth strategies.
- Possesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to close.
- Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
- Handles all escalations from Digital Chat Assist.
- Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
- Uses an automated and insight-driven Salesforce workflow to progress deals.
- Nurture opportunities and moving more renewals outside the ‘digital first’ selling scenarios to close for:

- Existing ‘non-named’ account renewals
- Existing ‘non-named’ incremental sales (upsell)

LI-DN1

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