Semi Voice Process

1 week ago

Uppal Kalan, India EduRun Full time

Responsibilities:

- Communicate with client customers via chat/call to help resolve the issues being faced.
- Portal navigation and troubleshooting.
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchases.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
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**Salary**: From ₹18,000.00 per month

Schedule:

- Day shift
- Rotational shift

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