International voice and non voice process

20 hours ago

Uppal Kalan Hyderabad Telangana, India Fruges IT Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year
  • Respond to customer inquiries and issues via email, live chat, and social media platforms.
  • Ensure timely and accurate resolution of customer problems through written communication.
  • Maintain detailed and accurate records of all non-voice interactions and transactions.
  • Manage and process data entry tasks, ensuring a high degree of accuracy and efficiency.
  • Collaborate with other team members and departments to improve customer service processes and resolve complex queries. Handle inbound and outbound calls from international customers in a professional and empathetic manner.
  • Provide accurate information about products or services, resolving customer queries and complaints promptly and efficiently.
  • Troubleshoot issues and escalate complex cases to appropriate internal departments when necessary.
  • Handle inbound and outbound calls from international customers in a professional and empathetic manner.
  • Provide accurate information about products or services, resolving customer queries and complaints promptly and efficiently.
  • Troubleshoot issues and escalate complex cases to appropriate internal departments when necessary.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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