Bartender

3 days ago

Mumbai Maharashtra, India Grand Hyatt Mumbai Full time

Summary

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests. You will be responsible to provide an excellent and consistent level of service to your customers. The Bartender is responsible to assist with the customer and bar service at the hotel's selected beverage outlets.

**Qualifications**:
**Main Duties and Responsibilities**:

- Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
- Know the daily targets and projections
- Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- To be fully conversant with all services, offers, promotions and facilities offered by the hotel
- Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders.
- Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management
- Adhere to the correct restaurant pathways
- To alert any potential problems to your direct supervision, where possible before they arise
- Attend all training where required, having an avid interest in learning and education surrounding their venue and products
- To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
- To carry out any other reasonable duties and responsibilities as assigned
- Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables
- To be charismatic and make conversation easily and with an array of people
- To be driven by achieving a rounded sales experience, using selling skills as trained
- Able to effectively manage their dedicated working areas and delegate where appropriate
- Meets sales mix expectations
- Meets sales and spend forecasts
- Have a thorough understanding of the local industry
- Following international and local Bar and Drink trends
- Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature
- Serve alcohol responsibly and report any concerns to duty manager immediately

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