Facility Executive Soft Service

7 days ago

Kochi Kerala, India JLL Full time

**JLL empowers you to shape a brighter way**.

**Facility Executive Soft Service**:
**What this job involves**:
As a Facility Executive Soft Service at JLL, you will be at the forefront of shaping a brighter way for our clients by ensuring their workplace environments are optimized for productivity, comfort, and wellbeing. This role involves overseeing and coordinating all soft services operations within assigned facilities, including cleaning, catering, and other support services that enhance the user experience. You'll work collaboratively with internal teams and external vendors to deliver exceptional service standards while managing budgets, contracts, and performance metrics. The position requires someone who embraces innovative ways of working and can adapt to evolving client needs in today's dynamic workplace environment. You'll serve as a key point of contact for clients, building strong relationships and ensuring service delivery aligns with their strategic objectives while supporting the overall wellbeing of building occupants.

**What your day-to-day will look like**:

- Manage and coordinate soft service operations across assigned facilities, ensuring consistent service delivery and quality standards
- Develop and maintain relationships with clients, vendors, and stakeholders through our culture of collaboration and open communication
- Monitor service performance metrics, conduct regular site inspections, and implement continuous improvement initiatives
- Prepare and manage budgets for soft services, identifying cost optimization opportunities while maintaining service excellence
- Respond to client requests and resolve service issues promptly, prioritizing opportunities to exceed expectations
- Lead and participate in client meetings, presenting service reports and strategic recommendations for facility improvements

**Required qualifications**:

- Graduate and above with minimum 3+ years of experience in facilities management or soft services coordination
- Strong understanding of soft services including cleaning, catering, and grounds maintenance
- Proven experience in vendor management and contract administration
- Excellent communication and interpersonal skills with ability to build relationships across diverse teams
- Proficiency in facilities management software and Microsoft Office Suite
- Demonstrated problem-solving abilities and attention to detail

**Location: Kochi.**:
**Location**:
On-site -Kochi, KL

**Scheduled Weekly Hours**:
48

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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