Project Implementation

**About us**

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

**Why we exist**: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

**The output**: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

**Purpose of the role**

The Implementation Administrator may also spend some time working part of a wider team which is assisting the project managers (PMs) with day-to-day responsibilities of project oversight and administration, and so may be required to support other tasks, including internal and external status reporting, managing tools access, maintaining plans, ensuring actual project monitoring including time recording as well as invoicing review and preparing project management materials for PMs to review, complete, and submit.

At portfolio level, the Implementation Administrator will support efficient portfolio operations by assisting in the production of Executive/Management Information (such as Portfolio reporting via Smartsheet), supporting consistent use of methodology, helping to improve the PMO toolset, and updating process guides/standard operating procedures.

The role involves:

- Team support - manage and resolve Smartsheet requests by investigating and fixing issues or engaging with higher-level support.
- Project set-up / close-down - Creating and closing Smartsheet Projects using Control Center
- Security - Managing user access to Smartsheet and user groups.
- More experienced role holders perform the following additional duties.
- Training - Becoming a Smartsheet super-user and supporting the adoption and training of Smartsheet users across Professional Services
- Advanced User Support - manage and resolve more complex Smartsheet user support requests by investigating and fixing issues or engaging with higher level support.
- Identify issues and improvements required to the system.
- Assist with configuration of reports and dashboards. Ad-hoc project work

**Key Responsibilities**

Assigned to multiple projects concurrently, supporting Project Management activities.
- Providing training/orientation on using Smartsheet, for project teams
- Resolving issues with Smartsheet reports, formulas, dashboards as needed to help Project Managers successfully use Smartsheet.
- Supporting change to Smartsheet standard-reports/objects by working with Project Managers to understand changes needed and any impacts to the wider PMO process, documenting these, using Smartsheet user tools to make changes/build reports and testing them before rolling out to Project teams.
- Liaison with Smartsheet own experts to understand new features to include to improve the use of Smartsheet.
- Having strong knowledge or experience in Excel, preferably in writing Macros as well
- Use methodology guidelines and templates to ensure projects consistently adhere to best practices in terms of PMO processes.
- Support the PM in drafting project management deliverables such as Kick Off decks, Stage Signoffs, and documentation of Lessons Learned.
- Support client and internal Alight status reporting
- Monitor time tracking and project financial position with regular updates to PM.
- Support the PM in maintaining project plans and resource forecasts.
- Maintain project information within relevant tools, e.g., distribution lists, org charts, consolidating client information, reference info