Customer Service Executive

2 weeks ago


New Town Kolkata West Bengal, India Praesus Technologies pvt.ltd Full time

Altor is an award-winning smart mobility company at the forefront of two-wheeler safety innovation. Our flagship product — the **Altor Smart Helmet** — integrates patented accident detection, turn-by-turn navigation, and real-time SOS alerts. As we launch across India in partnership with the world’s largest helmet manufacturer, we're seeking a proactive and empathetic Customer Support Executive to be the voice of our brand to riders nationwide.

**What You’ll Do**
- Resolve customer issues related to product setup, Bluetooth connectivity, app syncing, warranty, and service requests.
- Provide real-time guidance to users through onboarding, usage, and troubleshooting.
- Maintain and update customer interaction logs using CRM tools.
- Collaborate with the Tech and Product teams to escalate bugs, app issues, or feedback in an effective manner.
- Create and maintain a repository of FAQs, how-to guides, and support documentation.
- Assist with returns, replacements, and warranty claims per company policy.
- Gather insights from customer conversations to improve support processes and product experience.

Pay: ₹240,000.00 - ₹280,000.00 per year

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 10/07/2025
Expected Start Date: 20/07/2025



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