Servicenow Associate Architect

Job Title: ServiceNow Senior Lead (Business and Techno Functional Role)
Key Responsibilities:
1. Strategic Leadership:

- Lead the development and implementation of ServiceNow solutions to meet business needs.
- Collaborate with business leaders to define and prioritize ServiceNow projects and enhancements.
- Develop and maintain a strategic roadmap for ServiceNow, aligning with organizational goals.
2. Technical Expertise:

- Provide technical leadership and guidance in ServiceNow best practices and development methodologies.
- Ensure the performance, reliability, and scalability of the ServiceNow platform.
3. Project Management:

- Lead and manage ServiceNow projects from initiation to completion, ensuring they are delivered on time, within scope, and budget.
- Coordinate with cross-functional teams, including business analysts, developers, and system administrators.
- Conduct regular project reviews, status updates, and stakeholder communications.
4. Business Analysis:

- Work with business users to gather and document requirements, translating them into technical specifications.
- Perform gap analysis and propose solutions to bridge gaps between business needs and ServiceNow capabilities.
- Conduct impact analysis of new requirements and changes on existing systems and processes.
5. Quality Assurance:

- Establish and enforce ServiceNow development and configuration standards.
- Conduct code reviews and ensure adherence to best practices and coding standards.
- Implement and maintain a robust testing and validation process for all ServiceNow changes.
6. User Support and Training:

- Provide level 3 support for complex ServiceNow issues and incidents.
- Develop and deliver training sessions and materials for end-users and administrators.
- Promote user adoption and engagement through effective communication and training programs.
Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 7 years of experience in ServiceNow development and administration.
- Proven experience in leading ServiceNow projects and managing cross-functional teams.
- Strong understanding of ITIL processes and methodologies.
- Excellent communication, interpersonal, and stakeholder management skills.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.
- Experience with Agile/Scrum methodologies is a plus.
Skills and Competencies:

- Deep technical knowledge of the ServiceNow platform, including modules such as ITSM, ITOM, HRSD,GRC and others.
- Ability to translate business requirements into technical specifications and solutions.
- Strong problem-solving skills and the ability to think strategically and analytically.
- Proficiency in JavaScript, Glide API, and other relevant programming languages and tools.
- Experience with integrating ServiceNow with other enterprise systems and tools.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.