On Site Service Technician

**DESCRIPTION**

**Job Summary**:
The On-Site Service Technician - Level III is responsible for completing diagnostics, repairs, and rebuilds on engine products independently in a service workshop setting. The role also involves coaching and developing less experienced technicians, providing technical guidance, and ensuring adherence to safety and quality standards.

**Key Responsibilities**:
**Diagnostics and Repairs**:

- Perform complex diagnostics and repairs on engine products using documented procedures and policies.
- Troubleshoot customer complaints, develop and execute repair plans, and validate repairs by duplicating the complaint to ensure resolution.
- Utilize electronic service tools and software for diagnosing and troubleshooting mechanical and electrical systems, including engine systems interactions.

**Preventative Maintenance**:

- Conduct preventative maintenance based on assessments of engine and component conditions to prevent future failures.

**Service Documentation**:

- Complete and maintain accurate service documentation, including work completed documents, time sheets, warranty claims, and quality forms.
- Ensure all relevant technical, customer, and equipment information is accurately captured and documented in the service management system.

**Coaching and Development**:

- Coach and develop junior technicians and apprentices by transferring knowledge, providing work direction, and reviewing repair plans and parts lists.
- Encourage and ensure adherence to all Health, Safety & Environmental (HSE) policies, procedures, and legislation.

**Workplace Management**:

- Maintain a clean and organized work area, ensuring tools are in proper working order.
- Follow and enforce HSE guidelines, reporting any issues or incidents to supervisors.

**Electronic Service Tool Application**:

- Identify and utilize the appropriate electronic tools for diagnostics and repairs, interpreting results to determine necessary steps for service resolution.
- **Product Repair and Maintenance**:

- Ability to repair and maintain mechanical/electrical products following industry guidelines, using required tools within standard repair time.
- Proficiency in disassembling and assembling engines or power generators, ensuring a clean and organized environment.
- **Service Documentation**:

- Accurately document all service activities, ensuring seamless transitions and accurate responses to service tickets.
- **Technical Escalation**:

- Escalate complex technical issues to higher-level expertise when necessary, ensuring timely resolution and accurate documentation.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively**: Develop and deliver multi-mode communications that meet the needs of different audiences.
- **Customer Focus**: Build strong customer relationships and deliver customer-centric solutions.
- **Develops Talent**: Foster the development of others to meet their career goals and organizational objectives.
- **Situational Adaptability**: Adapt approach and demeanor in real-time to match shifting demands of different situations.
- **Self-Development**: Actively seek out opportunities for growth and development, using both formal and informal channels.
- **Health and Safety Fundamentals**: Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace.
- **Values Differences**: Recognize and appreciate the value that different perspectives and cultures bring to the organization.

**Education, Licenses, Certifications**:

- Vocational diploma from a relevant technical institution is preferred.
- Apprentice-trained Engine Technician is highly desirable.
- Locally valid driving permit is preferred.
- This position may require licensing for compliance with export.

**Experience**:

- Advanced level knowledge of engine products and significant experience in performing diagnostics, repairs, and preventative maintenance.
- Experience in providing technical advice and coaching to junior technicians is preferred.

**QUALIFICATIONS**
- **Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis BSIV and BSVI,**:

- **Trouble shooting on Vehicle & Engine,**:

- **Basic knowledge of electronic service tool like Insite on Engine & ATS**:

- **Organize & Impart Trainings to OEMs and CCC Service Centre's for ensuring trouble free operation of Product.**:

- **Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyze the failure.**:

- **Ability to trouble shoot on vehicle/Engine/Genset/Construction Equipment for Engine related issues.**:

- **Handling Warranty cases and concluding warranty disposition.**:

- **Support Infant care.**:

- **Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.**:

- **Conduct service center audit and implement corrective actions required.**:

- **Supporting to CCC s for aftermarket service support.**:

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