Laptop Repair Technician

2 days ago

Sarjapura Bengaluru Karnataka, India Winuall Full time

Job Role - QC L2 Technical Support Specialist

Key Responsibilities:

- Quality Control: Conduct thorough quality checks of laptops to ensure they meet our rigorous standards. Identify and document defects and inconsistencies in performance, design, and functionality.
- Troubleshooting: Diagnose and resolve complex hardware and software issues in laptops, providing effective solutions that minimize downtime and enhance user satisfaction.
- Repairs and Fixes: Carry out repairs on defective laptops, which includes replacing or fixing damaged components, updating software, and performing tests to ensure the issues are fully resolved.
- Spare Parts Management: Have a deep understanding of laptop spare parts, their compatibility, and management. Advise on the procurement of spare parts and maintain an inventory for quick and efficient repairs.
- Customer Support: Offer L2 technical support to customers, providing clear, concise, and technical guidance to resolve their issues promptly.
- Documentation: Keep detailed records of quality checks, issues identified, repairs done, and customer interactions to ensure a transparent and effective workflow.
- Continuous Improvement: Stay updated with the latest trends and developments in laptop technology. Suggest improvements to the QC process and contribute to the enhancement of product quality.

**Requirements**:

- A minimum of 2 years of experience in technical support, specifically in the troubleshooting and repair of laptops.
- Strong knowledge of hardware components, software systems, and operating systems used in laptops.
- Experience in quality control processes and methodologies.
- Excellent problem-solving skills and attention to detail.
- Proficiency in managing spare parts inventory.
- Exceptional customer service skills with the ability to communicate technical information in an understandable manner.
- A relevant technical degree or certification is preferred.

Why Join Us?
- Be part of a company that values innovation, quality, and our employees' growth.
- Work in a challenging and rewarding environment where your skills are valued and developed.
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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