Engine Field Service Technician

**DESCRIPTION**

**Job Summary**:
**On-Site Role**

**Key Responsibilities**:

- Perform diagnostics and repair of less complex engine issues at the customer site using Cummins tools and procedures.
- Engage with customers professionally, ensuring prompt and effective service.
- Identify and prepare necessary parts and tools for repair tasks.
- Carry out preventative maintenance activities on engines and related components according to established schedules.
- Escalate unresolved technical issues to senior Field Service Technicians or supervisors.
- Complete service documentation such as worksheets, timesheets, warranty claims, and quality reports accurately.
- Recognize and communicate additional service opportunities to customers.
- Maintain cleanliness and functionality of service vehicles and tools.
- Comply with all Health, Safety & Environmental (HSE) policies and report incidents appropriately.
- Support aftermarket service for CCCs and Authorized Service Centers (ASC), including training, audits, and warranty handling.
- Maintain a service database and provide regular reporting of service and support activities.

**RESPONSIBILITIES**

**Competencies**:

- **Communicates Effectively**: Adapts communication style to various audiences.
- **Customer Focus**: Builds strong relationships and ensures customer satisfaction.
- **Develops Talent**: Shares knowledge to help others grow professionally.
- **Manages Complexity**: Analyzes and addresses issues efficiently.
- **Self-Development**: Proactively seeks learning opportunities.
- **Health and Safety Fundamentals**: Models safe behavior and practices.
- **Diagnostics Application**: Troubleshoots issues effectively using guided workflows and tools.
- **Electronic Service Tool Application**: Uses electronic diagnostic tools and interprets results accurately.
- **Engine Systems Interactions**: Understands and diagnoses system-level interactions.
- **Product Repair and Maintenance**: Performs quality repairs using proper tools and standards.
- **Service Documentation**: Captures technical and service data accurately in systems.
- **Technical Escalation**: Uses resources to resolve technical challenges, escalating when necessary.
- **Values Differences**: Embraces diverse perspectives and work cultures.

**Education, Licenses, and Certifications**:

- Vocational Diploma in Mechanical/Automotive Engineering or related technical field.
- Apprentice Trained Engine Technician (preferred).
- Valid local driving license (mandatory).
- May require specific licenses for compliance with export or regulatory requirements.

**QUALIFICATIONS**

**Skills and Experience**:

- Basic to intermediate field service experience with engine products.
- Proficiency in troubleshooting engines and aftertreatment systems at vehicle level.
- Hands-on experience with electronic service tools like INSITE.
- Ability to analyze failures in turbochargers, dosing systems, and fuel systems.
- Experience in handling warranty cases and managing warranty disposition.
- Ability to organize and conduct technical training for OEMs and service centers.
- Familiarity with gensets, construction equipment, and on-vehicle diagnostics.
- Experience in conducting service audits and ensuring corrective actions.
- Skilled in maintaining service databases and generating service support reports.

**Work Environment**:

- Field-based role involving travel to customer sites.
- Use of diagnostic tools, safety equipment, and compliance with environmental standards.
- Occasional physical tasks such as lifting tools or engine components may be required.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2416383

**Relocation Package** Yes