Customer Care Executive

2 weeks ago

Mohali Punjab, India Pro talk solutions Full time

**Job Profile: Customer Care Executive**

**Job Title**: Customer Care Executive
**Industry**: Customer Service/Call Center
**Location**: Work from Office (Specific Location will be shared during the interview)
**Employment Type**: Full-Time ( 9 hours )
**Working Days**: 6 days a week
**Weekly Off**: 4 days in a month (rotational)
**Shift Type**: Rotational Shifts (Morning, Afternoon, and Night Shifts)

**Key Responsibilities**:

- **Issue Resolution**: Address and resolve customer concerns and complaints in a professional and efficient manner.
- **Product/Service Information**: Provide accurate and detailed information about products, services, and offers.
- **Record Keeping**: Maintain accurate records of customer interactions and transactions.
- **Escalation Handling**: Escalate complex issues to senior management as required.
- **Team Collaboration**: Work closely with team members to meet customer satisfaction and service quality targets.
- **Performance Metrics**: Meet daily, weekly, and monthly targets related to customer satisfaction, response time, and resolution efficiency.

**Qualifications and Requirements**:

- **Educational Qualification**: Minimum 12th Pass (Higher qualifications are a plus)
- **Communication Skills**: Good verbal and written communication in [language(s) depending on location].
- **Technical Skills**: Basic computer knowledge and proficiency in using customer service software.
- **Problem-Solving Skills**: Ability to handle inquiries and resolve complaints quickly and efficiently.
- **Time Management**: Ability to manage work during rotational shifts.
- **Customer-Centric Attitude**: Focused on delivering the best possible customer experience.

**Salary and Benefits**:

- **Salary**: Salary will be discussed and decided based on the interview performance and experience.
- **Incentives**: Based on performance and meeting set targets, additional incentives might be provided.
- **Other Benefits**: Health insurance, paid time off, and other company-specific benefits.

**Working Conditions**:

- **Work Environment**: Office-based, professional environment with the opportunity for growth.

**How to Apply**:
Contact : Kashmir HR ( 8847432958)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,693.76 - ₹12,437.62 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8847432958

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