Tele Calling Executive

21 hours ago

Delhi Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

**Job Title: Tele Calling Executive**

**Location: New Delhi**

**Department: Sales / Customer Service**

**Employment Type: Full-time**

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote services.
- Handle inbound calls and address customer inquiries promptly and professionally.
- Generate and qualify leads to support the sales team in achieving targets.
- Maintain a detailed record of all customer interactions, feedback, and follow-ups in the CRM system.
- Build and maintain strong customer relationships to encourage repeat business.
- Understand customer needs and provide appropriate information or solutions.
- Meet daily, weekly, and monthly call and conversion targets.
- Coordinate with the sales and marketing teams to improve lead quality and customer satisfaction.
- Follow communication “scripts” when handling different topics and ensure consistent customer experience.

**Requirements**:

- **Education**: Must be Graduate in any discipline.
- **Experience**: 0-2 years of experience in telecalling, telesales, or customer service (Freshers can also apply).
- **Skills**:

- Excellent verbal communication and listening skills.
- Basic computer knowledge (MS Office, CRM tools).
- Good negotiation and persuasion abilities.
- Ability to handle rejection and remain positive under pressure.
- Fluency in Punjabi and English.

**Key Competencies**:

- Positive attitude and self-motivated.
- Strong interpersonal and customer-handling skills.
- Target-oriented and performance-driven.

**Salary: As per industry standards**

**Working Hours: 8:30 PM - 5:30 AM IST**

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Inside sales: 1 year (preferred)

**Language**:

- English (preferred)
- Punjabi (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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