Customer Relation Executive

2 weeks ago


Aluva, India BK SQUARE INTERNATIONAL CONSULTANT Full time

**A Customer Relationship Executive (CRE) manages and improves customer relationships. They are responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities**
- **Customer service**: Handle customer calls, complaints, and feedback
- **Appointment management**: Schedule appointments for procedures and service reminders
- **Lead generation**: Work with the sales team to generate leads and convert calls into new business
- **Customer database**: Maintain customer records and databases
- **Customer satisfaction**: Conduct surveys and track customer satisfaction statistics
- **Product information**: Provide information about products and services
- **Promotions**: Inform customers of upcoming promotions or deals
- **Lost customer analysis**: Call lost customers to understand reasons for closure
- **Cancellation analysis**: Conduct cancellation analysis
- **Escalations**: Escalate unresolved customer grievances to the concerned for further actions

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person



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