Front Office Receptionist

1 week ago

Goa Goa, India The Regalia Luxury Resort Full time

Welcome guests upon arrival and provide a warm and friendly check-in experience.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Assist guests with information about the property, amenities, and local attractions.
- Manage room reservations, cancellations, and modifications efficiently.
- Ensure accurate registration of guests, and handle check-in and check-out procedures.
- Collect payments, verify billing, and handle cash and credit transactions securely.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
- Provide clear information about hotel policies, services, and facilities.
- Maintain an accurate and updated log of daily activities, guest information, and occupancy status.
- Prepare reports and summaries as required by the management.
- Build rapport with guests to enhance their experience and encourage repeat visits.
- Monitor guest feedback and take appropriate action to resolve any issues.
- Work closely with other team members to ensure a seamless guest experience.
- Support the Front Office Manager in daily operations and report any discrepancies.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- North Goa, Goa: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Secondary(10th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

Expected Start Date: 18/10/2024

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