Associate Ii

1 day ago

Bengaluru Karnataka, India Greenway Health Full time

**You Belong at Greenway**
Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.

**Job Summary**:
**Essential Duties & Responsibilities**:

- Be the renewals owner for resolving complex customer pricing and contract related issues and mitigating potential attrition during the renewal term.
- Create accurate rolling forecasts for assigned renewal accounts through accurate maintenance of renewal opportunities.
- Perform detailed forensic analysis (usage and contract) and provide concise summaries of highly complex customer issues
- Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals
- Responsible for creation of replacement contracts and detailed quotes with approvals.
- Maintain renewal opportunities and associated data as needed to ensure accuracy.
- Manage a high volume of engagements concurrently

**Education**:

- Associate’s Degree required, Bachelor’s Degree in business, finance, or accounting preferred

**Minimum Qualifications**:

- 3-4 years demonstrated success in a Sales, Renewals, or Account Management capacity with a strong focus on negotiating transactions and resolving contractual issues.
- Proven ability to work at a detailed level with multiple cross-functional internal stakeholders as well as the customer to build a business case and drive consensus.
- Strong customer management skills.
- Excellent negotiation skills.
- Strong analytical background with proven problem-solving skills
- **Highly effective communication skills**
- Capable of explaining complex situations clearly and credibly across all functions and levels of the organization.
- A high level of proficiency with Salesforce.
- Reporting capabilities and Excel

Skills/Knowledge
- Excellent communication skills (verbal and written).
- Fundamental problem solving, organizational and time management skills.
- Strong attention to detail and customer responsiveness.
- Ability to assimilate, retain, and utilize extensive information regarding processes, business rules and requirements.
- Ability to prioritize and work efficiently both individually and as part of a team in a fast‐paced environment.
- Excellent analytical skills and experience utilizing MS Excel and Salesforce reporting to assimilate data.
- Excellent interpersonal skills and positive attitude.

**Work Environment/Physical Demands**:

- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday.
- This role requires that one can sit and regularly type on a keyboard the majority of their workday.
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in‐coming and out‐going communications via the computer and/ or mobile devices.
- The role necessitates the ability to listen and speak clearly to customers and other associates.

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