Customer Relationship Executive

2 weeks ago

Bauda, India Viswajeet Udyog Pvt Ltd Full time

**Customer Interface**:

- Act as the face of the dealership to customers visiting for service or inquiries.
- Maintain positive and professional relationships with all customers.
- **Service Coordination**:

- Coordinate between service advisors, technicians, and customers to ensure timely updates and delivery.
- **Communication Bridge**:

- Communicate service estimates, repair status, and job completion details to customers.
- Resolve complaints, feedback, and queries efficiently.
- **Customer Retention**:

- Promote service reminders, AMC (Annual Maintenance Contract), and loyalty programs.
- Encourage repeat visits and build long-term customer relationships.
- **Feedback Collection**:

- Take customer feedback after service.
- Highlight unsatisfied cases to the CRM/CXM for prompt resolution.

**Responsibilities of a CRE**AreaResponsibilities**Customer Handling**:

- Greet and assist customers during vehicle drop and delivery.
- Provide accurate job card information and delivery times.**Service Follow-up**:

- Call customers for service due reminders, post-service feedback.
- Maintain a follow-up tracker.**Complaint Management**:

- Register and escalate unresolved issues to CRM/CXM.
- Ensure proper closure and documentation of all complaints.**Documentation & Systems**:

- Update DMS with customer interaction data.
- Maintain accurate records of customer preferences and history.**CSI & E-Rating Management**:

- Work towards improving CSI (Customer Satisfaction Index) scores.
- Ensure all parameters are explained for E-rating submission.**Coordination**:

- Coordinate with Parts, Workshop, and Delivery teams.
- Assist in timely updates to the customer during service.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,113.93 - ₹10,384.11 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9124276001

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