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Assoc Dir Information Systems
2 weeks ago
**India - Hyderabad**
**JOB ID**:
R-218121
**ADDITIONAL LOCATIONS**:
- India - Hyderabad
**WORK LOCATION TYPE**:
On Site
**DATE POSTED**:
Jun. 29, 2025
**CATEGORY**:
Information Systems
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
**Role Description**:
The role is responsible for leading and overseeing a team of platform engineers and architects’ delivering across our Enterprise Platforms group, which includes Salesforce, Anaplan, MuleSoft, and cross-platform capabilities teams focused on automated testing, CI/CD, incident management, and other engineering accelerators.
This role will be responsible for orchestrating engineering delivery, resource alignment, and operational excellence across approximately 24 engineers with a team of 6 senior technical leaders/managers. The Associate Director will partner closely with platform managers and engineering leads to ensure high-quality, scalable, and compliant solutions are delivered consistently.
**Roles & Responsibilities**:
- Lead and develop a successful team of platform managers, engineers and architects through recruitment, performance management, and career development
- Establish and maintain operational metrics, SLAs, and performance standards
- Monitor and manage enterprise platform operations
- Lead incident response and problem management for critical platform issues
- Oversee implementation and maintenance of platform security policies and procedures
- Drive continuous improvement initiatives in platform operations
- Partner with platform leaders and collaborators to understand and support organizational needs
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications and Experience**:
- Master's degree with 10 to 14 years of experience in Server Operations, with at least 5 years in management OR
- Bachelor's degree with 14 to 16 years of experience in Server Operations, with at least 5 years in management OR
- Diploma with 18 to 20 years of experience in Server Operations, with at least 10 years in management
- Deep understanding of SaaS platforms including Salesforce, MuleSoft and Anaplan
- Experience with service level management and operational metrics
**Preferred Qualifications**:
- Experience with cloud platforms (AWS, Azure, or Google Cloud)
- Knowledge of server automation tools and practices
- Experience with Ansible, Python and / or Power-shell automation
- Understanding of ITIL frameworks and standard methodologies
- Familiarity with server orchestration platforms
**Professional Certifications**:
- Management certifications (PMP, ITIL) (preferred)
- Scaled Agile (SAFe Certifications)
**Soft Skills**:
- Strategic thinking and planning
- Strong decision-making abilities
- Excellence in collaborator management
- Outstanding communication skills
- Team building and development
- Change management expertise
- Crisis management capabilities
- Strong presentation and public speaking skills
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
**and make a lasting impact with the Amgen team.**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
