Guest Service Associate

1 week ago

Chennai, India Holiday Inn Chennai OMR Full time

*
- Complete forecasts, plans, and productivity reports for management.
- Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
- Be attentive to guest’s needs
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest shouldcease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
- clean and maintained throughout shift
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
- to the Supervisor or Manager on duty
- Take action to solve guest problems/complaints and use established guidelines for any service recovery
- to ensure guest satisfaction
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
- May assist with other duties as assigned
- Being passionate about people and service

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹19,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91 9946833222

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