IT Administrator

IT Administrator
Job Title IT Administrator
Department Information Technology
Level Support
Location Delhi

About SaveLIFE Foundation:
SaveLIFE Foundation (SLF) is a non-profit organisation committed to saving lives on roads in
India. We have been recognised as the Best NGO in India by the Rockefeller Foundation and
are a recipient of the prestigious Prince Michael International Road Safety Award. We partner
directly with the government, industry, and local communities across India to make the most
dangerous roads safer.

Road crashes kill over 1.3 million people globally each year. India holds the dubious
distinction of being the world's number one in road crash deaths, with at least 150,000
fatalities and over one million serious injuries per year. Most victims come from extremely
poor backgrounds. Road crashes have emerged as the number one cause of death for Indians
in the age group of 15-45, dealing a crushing blow to the nation’s productivity and a loss of
3% to our GDP each year - an amount that can eradicate hunger from India, twice over each
year. Tragically, road crashes in India are also one of the biggest causes of death for children
under age 14, with over twenty fatalities each day, mostly in the vicinity of schools.

SLF operates at the intersection of policy-making and grassroots impact. We are best
known for getting India a Good Samaritan Law that encourages bystanders to help critically
injured persons on the road, expected to save 50% lives otherwise lost to preventable
injuries. Most recently, SLF has delivered an astounding 52% reduction in fatalities on the
Mumbai-Pune Expressway, and a reduction of 69% on in fatalities on the Old Mumbai
- Pune Highway (NH-48) through a combination of measures ranging from improved road
engineering to technology-driven traffic enforcement to optimised trauma response - the
Zero Fatality Corridor (ZFC) model.

Role Overview:
and supervising our IT department. You will be upgrading and installing hardware and
software, performing troubleshooting to resolve IT issues, and maintaining our networks
and servers.
He or she will develop positive working relationships with all of the stakeholders and report
any problems or concerns to the team member immediately. We’re looking for someone
with a flexible schedule who can be available for weekends and holidays if needed as per
requirement.

Key Responsibilities:
Operational responsibilities
- Fully support, maintain, and upgrade Network and server both onsite and remotely
- Resolve day to day issues in Apple and windows Laptops faced by staff
- Provide tech support for LAN / WAN & Patches,
- Install software & hardware, Antiviruses and troubleshoot etc
- Monitor network performance (availability, utilization, throughput, goodput, and
- latency) and test for weaknesses- Monitor System performance, perform diagnostic tests, debug the systems
- Set up user accounts, permissions, and passwords
- Resolve problems reported by end-user
- Ensuring Security & efficiency of IT infrastructure through access control, backups &
- upgrades.- Develop Data recovery and retrieval process of accidentally lost data.
- Documentation process w.r.t IT-related requirements.
- Responsible for ensuring that Telephone Lines, Broadbands, Lease line, Printers,

video conferencing, Dashcams etc are performing well.
- Cyber security, breaches management, Passwords management, IT Policies, IT

Vendor Management.
- Create accounts, log in, access controls, etc.
- Resourceful to the latest updates and technologies.
- Maintain Licenses, IT-related Services, Domains, Microsoft, windows, software etc.

Process Improvement, Learning & Development
- Take the initiative to learn new developments/innovations
- Contribute new ideas to strengthen the solution
- Make maximum use of Technology in the departmental processes
- Actively participate in organization initiatives, planning and review discussions
- Adhere to timelines of performance appraisals

Any other additional responsibility could be assigned to the role holder from time to time.
The same would be discussed between the incumbent and reporting manager

Role Specifications:
Education
- Bachelor's degree in computer science, information technology, information

systems, or similar.
Experience
- At least 3-5 Years’ Experience will be preferred
- Experience of providing tech support for Laptops (Both Windows and Apple) &
- Desktops, working on LAN / WAN & Patches- Proven experience in a network administrator role.
- Ability to set up and configure server hardware
- Familiarity with backup and recovery software and methodologies
- Great at organising, prioritising and multitasking

Key Behavioural attributes
- Execution Focus
- Building Trust & Relationships
- Impact & Influence
- Planning & Organizing
- Communication
- Learning Focus
- Learning Orientation
- Analytical Thinking
- Adherence to Core Values of SLF
- Dependability
- Integrity
- Mutual Respect
- Spirit of Public Service
- Leader