Web Administrator

**Job Description Web AdministratorAbout the Company**

Founded in 2009, KKBC is a leading B2B tech marketing agency dedicated to inspiring brands through innovative strategies and creative communication. With services ranging from media planning and digital management to brand research and public relations, we operate across APAC, EMEA, and North America, offering significant career growth opportunities. As a global, location-free company, we embrace the diverse cultural contributions of our teams across multiple countries, leveraging these perspectives to meet both local and international market needs. At KKBC, we value our team as our greatest asset and are committed to providing a dynamic environment where employees can excel and contribute to our mission of creating inspiring brands worldwide.

**Key Responsibilities**:

- **Website Maintenance & Uptime**:

- Monitor website performance, availability, and uptime across all hosted platforms.
- Perform regular website backups, updates, and patching for CMS (e.g., WordPress, Drupal), plugins, themes, and server software.
- Troubleshoot and resolve website issues, including broken links, error messages, compatibility issues, and slow load times.
- Implement and maintain web hosting environments, including server configuration (Apache, Nginx, IIS), domain management, and DNS settings.
- **Website Security**:

- Implement and enforce robust security protocols and best practices (e.g., SSL certificates, firewalls, regular vulnerability scanning, malware detection).
- Proactively monitor for security threats, identify potential vulnerabilities, and respond to security incidents promptly.
- Ensure compliance with data privacy regulations (e.g., GDPR, CCPA) related to website data handling.
- **Performance Optimization**:

- Optimize website speed, responsiveness, and overall user experience through techniques like image compression, caching, CDN integration, and code minification.
- Conduct regular website audits to identify areas for improvement in performance, SEO, and accessibility.
- Collaborate with SEO specialists to ensure technical SEO best practices are implemented (e.g., sitemaps, robots.txt, schema markup).
- **Content Management & Support**:

- Support content updates, migrations, and ensure consistency across various web platforms and content management systems.
- Provide technical support and training to internal users on CMS usage, website maintenance, and best practices for creating and publishing web content.
- Manage user accounts, permissions, and roles within various website systems.
- **Collaboration & Documentation**:

- Collaborate effectively with web developers, designers, content creators, and marketing teams to implement website enhancements, new features, and campaigns.
- Document website workflows, configurations, maintenance protocols, and troubleshooting steps for knowledge sharing and consistency.
- Stay up-to-date with industry trends, new web technologies, and best practices in web administration and recommend continuous improvements.
- **Analytics & Reporting**:

- Monitor website analytics (e.g., Google Analytics) to track key performance indicators such as traffic, user engagement, conversion rates, and bounce rates.
- Generate regular reports on website performance and present insights and recommendations to stakeholders.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, Web Development, or a related field.
- 3-5 years of proven experience as a Web Administrator, Webmaster, or similar role, preferably within a digital marketing agency or a fast-paced environment.
- Strong understanding of web technologies and protocols (HTTP/S, FTP, DNS).
- Proficiency in web development languages such as HTML, CSS, and JavaScript.
- Extensive experience with Content Management Systems (CMS), particularly WordPress, and ideally others like Drupal or Joomla.
- Hands-on experience with web server configuration and management (Apache, Nginx, IIS).
- Familiarity with database management systems (e.g., MySQL, PostgreSQL).
- Solid understanding of website security principles and practices (SSL certificates, firewalls, security plugins).
- Experience with web analytics tools (e.g., Google Analytics, Google Search Console).
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Proactive, self-motivated, and a quick learner.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) for web hosting.
- Knowledge of SEO best practices and how they relate to website administration.
- Familiarity with version control systems (e.g., Git).
- Experience with scripting languages (e.g., PHP, Python, Bash) for automation.
- Certifications in relevant web technolo