Account Associate

**About the role**:
The Account Associate role oversees customers assigned. The Account Associate would drive the cluster performance along with other account associates and interact with Sales Operations team, Sales Management Team, Senior AA Team and Senior Managers.

The Account associate to ensure the smooth delivery of a quote, RFP, Bid with the right level of quality and accuracy for the cluster. The AA will follow the quote from the capture of the requirements of the client to the delivery of the Quote and the hand over to the Delivery team.

The AA contributes to support selling in a designated region in accordance with an assigned customer list. The role of AA is to provide the quotation from Orange Business Services, under the control of the Account Manager.

The AA investigates the customer exact need, document them using the quotation tool and refine options to be investigated. AA can provide budgetary estimates for different solutions to help narrowing down solutions which are relevant for the customer.

The AA is responsible to document the quote request and capture Technical information to ensure that the solution is detailed and then delivered according to the customer needs. The AA is accountable for the pricing and consolidation of all inputs prior to submission to the Account Manager for review and finally submission to the customer.

The AA post-sales function includes an implementation and operational focus of the customer hardware and maintenance contracts orders to be traced/tracked for implementation and services renewals similar to the function as defined.

Implementation management includes tracking

Hardware installation coordination

Setup/load of equipment and maintenance in our operational tools

Site commissioning, decommission and/or migration and alignment of data or status in our operational tools

Alignment to what is billed / invoiced as well as assurance that cost/revenue ratios aligned to the approved commercials of the customer deal.

The AA will provide implementation report status as well as monthly inventory reports to the account team and customer, leveraging operational and/or partner tools to assure devices are under support and/or renewed accordingly to their service contract, and identify those devices becoming end of life or end of support availability so that options can be proposed to the customer.

**About you**:

- Minimum 4-6 years of experience
- B.tech Preferably with Networks and Integration services knowledge.- Team player that is communicative, organized, flexible and used to work in a stressful environment- Sales driven, commercial behavior with respect for company compliancy rules- Ability to identify problems and work to resolution as required- Experienced working towards targets and deadlines- Is able to build a network of people, getting things done- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow- Have a good understanding for what influence customer experience and company objectives- Understand customer (internal and external) challenges and needs, listening skills- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow**Additional information**:

- Be focal point for quotations and customer requests and day-to-day account activities in order to maintain and enhance strong customer relationships
- Capture and refine customer’s requirements through narrow down process, using budgetary quotations if required
- Get approval from Account Manager on the quote where required
- Follow up on quotation delivery and submission to the customer. Ensure that all components for the quote are present
- Quotation documentation into the quotation tool in support of account management as required, retrieve and document all commercial & pricing data
- AA responsible for the handover of the quote to the delivery team once the customer has provided his “Go for order” on the quote
- AA is responsible to submit order form to the customer and collect customer’s sign off
- Maintains high standards of professionalism in line with Company policy
- Collaboration with vendors on key deals and to obtain preferential margins
- knowledge of vendor rebate and promotional programs
- Undertakes other tasks, which may be required by Orange Business Services to further Sales Process and exceed client expectations
- Tracks and ensures completion of Orders Responds to reporting requirements and specific Customer requests

**Department**:
Sales & Marketing Europe

**Contract**:
Regular