Telecaller Education Counsellor

2 weeks ago


Borivali Mumbai Maharashtra, India FPA Edutech Private limited Full time

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to prospective students and parents to promote academic programs and courses.
- Handle inbound inquiries related to admissions, courses, fees, and other academic details.
- Understand student needs, goals, and backgrounds to provide tailored counselling and guidance.
- Maintain detailed and accurate records of student interactions in CRM/database systems.
- Work closely with the admissions team to meet monthly and quarterly enrolment targets.
- Participate in training sessions, webinars, or educational fairs when needed.
- Maintain a high level of professionalism and empathy in all student interactions.

**Requirements**:

- Education: Graduation in any stream preferred.
- Experience: 0-2 years in tele calling, academic counselling, or customer support.
- Excellent verbal and written communication in English, Hindi and Marathi.
- Strong interpersonal and convincing skills with a student-first approach.
- Ability to work independently and in a team to achieve daily and monthly targets.

**Preferred Skills**:

- Experience in the education sector or counselling is a strong plus.
- Energetic, confident, and empathetic communicator.
- Ability to work under pressure and meet deadlines.
- Knowledge of various educational programs (UG, PG, certification, etc.) is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person



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