Customer Service Executive

Job Family Descriptor create medium longterm optimal cost effective scalable network capacity plans and provide innovative solutions for managing capacity requirements
Identify future backbone network requirements to meet requirements for all line of businesses and recommend onnet upgrade capex offnet opex leasing models
Discuss business forecasts and requirements monitor capacity utilization and plan and manage upgradation and augmentation of network capacity
Develop the longterm access strategy to identify the possible expansion markets access channels potential partners
Establish contact with partners discuss requirement assess partner capaibility and negotiate pricing and SLAs
Identify onboard access suppliers partners for lastmile connectivity and manage external supplier relationships
Lead and monitor all offnet access order deliveries through various available suppliers to ensure timely and appropriate delivery
Assess the feasibility of solution offered to customer in collaboration with Sales and PreSales teams Support the bid management team by providing input for own area
Conduct site visits for identification evaluation assessment of field conditions in order to evaluate feasibility of installation project and specified design or business generation parameters Plan and coordinate site preparation for readiness related to ramp up of resources and infrastructure
Conduct installation in case of standard and intermediate projects or monitor installation by vendor for complex projects Design the route network for relevant projects perform options analysis and plan the roll out of networks
Ensure enhancement of existing network architecture and components as well as development of new network architecture and components by understanding needs evaluating impact solution designing overseeing testing
Analyze traffic flows and trends route planning network optimization routing solutions and forecast of traffic Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team
Responsible for all aspects of engineering activities to provide differentiated network services and solutions These may also include product evaluation solution designing and testing and roll out plan for existing and new services including design of tools needed for operation of these new services and systems
Discuss requirements with Product groups in conjunction with Sales teams for complex requirements and provide inputs around feasibility of solution and solution alternatives Provide Level 4 support designrelated issues to Operations teams for resolution of escalated and chronic issues
systems engineering for frontend processors multiplexes LANWAN communications network nodes switches and various transmission systems
Responsible for planning designing and developing solutions and service products riding on network or across multiple network layers such as CDN Enterprise Ethernet IP Wireless Mobile Broadband etc
Develop and design all network systems including storage load balancers servers and routersswitches
Responsible for defining product archicture researching designing planning developing and evaluating new advanced networkproduct technologies and its components for productsservices Translate customer deisgn requirements into functional and technical requirements to work with technologysoftware teams to develop use cases PoCs and final product roll outs
Conduct data trend analysis design and implementation of improvement initiatives for business processessystems provide Level 4 support designrelated issues to Operations teams for resolution of escalated and chronic issues Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills