Sales Telecaller

2 days ago

Delhi Delhi, India HP Singh Agencies Pvt Ltd Full time

H.P. Singh Agencies has been a prominent leader in the global fabric industry for over four decades. Our collections showcase the rich heritage of Indian têxtiles while offering a diverse range of materials, including man-made têxtiles, designer drapery fabrics, designer upholstery materials, natural fibers, and an array of linen blends. Renowned for our commitment to quality, innovation, and unmatched design, we are continuously pushing the boundaries of the industry.

We are seeking a diligent and articulate Telecalling Sales Representative to join our sales team. As a Telecalling Sales Representative, you will be responsible for contacting customers to confirm their orders and provide outstanding customer service. Your role will require excellent communication skills, a professional demeanor, and previous experience in telecalling. Fluency in English is essential for this position.

**Key Responsibilities**:

- Contact customers via phone to confirm and verify their orders.
- Provide detailed information about our products and address any customer inquiries.
- Ensure accuracy in order details and update customer records as needed.
- Collaborate closely with the sales and inventory teams to ensure order fulfillment and resolve any issues.
- Maintain an organized record of customer interactions and transactions.
- Offer expert advice and recommendations to customers based on their needs and preferences.
- Provide exceptional customer service by addressing concerns and ensuring customer satisfaction.
- Stay updated on our product range, new arrivals, and industry trends to provide accurate and relevant information to customers.
- Use CRM software and other tools to manage customer interactions and streamline sales processes.
- Contribute to achieving sales targets and improving customer engagement and retention.

**Qualifications**:

- Proven experience in telecalling or a similar customer service role.
- Excellent English communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Professional and courteous telephone etiquette.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Customer-focused attitude with a commitment to providing exceptional service.
- Proficiency in using CRM software and other relevant sales management tools.
- Creative thinking and problem-solving skills.
- Familiarity with e-commerce platforms and content management systems is a plus.
- Knowledge of social media platforms and their best practices for business is preferred.

**How to Apply**:
Pay: ₹17,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

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