Inbound Voice Process

1 week ago

New Delhi, India BE Consultant Services Full time

**Job Description**:

- Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Responsible for generate sales through inbound and outbound calls.
- Inbound calls to be handled from the US, Australia, UK
- Sales and Cross Sales
- Website chats in order to qualify leads into Sales opportunities
- Providing solutions to customer's queries, handling their objections effectively
- Rigorous follow ups and managing outbound calls on business leads and leads generated from various events
- Updating information on CRM and maintaining detailed database of all the prospective leads and their status
- Routing qualified opportunities to sales executives
- Communicate the company's brand values to ensure the highest number of conversions
- Execute strategy and process given by Sales Head
- Customer Handing
- Learning about Company's products, services, marketing Campaigns and to understand how these campaigns, products and services align to customer needs
- Explaining all the products, services and ongoing offers to our prospective customers
- Providing solutions to customer's queries, handling their objections effectively

Call HR:

- **8817161180**

Bachelors degree / UG A genuine sales interest Excellent communication Problem solver

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