Business Process

2 days ago

Mohali Punjab, India InfluxService Full time

A Business Process Voice role typically involves handling customer interactions through voice calls, ensuring high levels of customer satisfaction, and maintaining service standards. Here’s a general overview of the role:
Job Responsibilities:

- **Handle Calls**: Manage inbound and outbound customer calls professionally.
- **Resolve Issues**: Address customer inquiries and resolve complaints efficiently.
- **Provide Information**: Offer information about products and services.
- **Update Records**: Maintain accurate records of customer interactions and transactions.
- **Collaborate**: Work with team members to improve service quality.
- **Meet Targets**: Achieve performance metrics and ensure customer satisfaction.
- **Follow Procedures**: Adhere to standard operating procedures and compliance guidelines.

Qualifications:

- **Experience**: 0-2 experience in Sales
- **Skills**: Excellent verbal communication, problem-solving, multitasking, and basic computer skills.

Key Skills:

- Customer Service
- Verbal Communication
- CRM Software
- Problem Solving
- Multitasking
- Time Management

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Location**:

- Mohali, Punjab (preferred)

Work Location: In person

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