P2p Amgen India Service Owner

**Join Amgen’s Mission of Serving Patients**

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**What you will do**

Let’s do this. Let’s change the world. In this vital role you will be responsible for partnering with functional leadership and super users to understand business requirements, support issue resolution, and drive improvements in P2P support and processing. This role will be the face of the Procure to Pay organization for Amgen India end users and will be responsible for communications, critical issues, and training for the Amgen India site. This individual will interact with key leadership and staff in all functions at Amgen India, including internal and external suppliers. The Amgen India Service Owner will work closely with various P2P Regional Service owners to drive consistency and efficiency in P2P service offerings and will report to the Global Service Owner Lead.
- Responsible for service delivery to internal and external customers and key collaborators across the P2P process for Amgen India.
- Partner with functional leads and super users to understand requirements and priorities impacting the P2P process at Amgen India
- Drive key partner satisfaction through identifying and implementing continuous improvement and value opportunities
- Handle issues and drive concerns as needed including proper resolution. Partner with the Procure to Pay operations team to develop interim and more permanent solutions, as needed.
- Support projects to drive improvements across the P2P process. Engage the right key collaborators to help drive successful delivery.
- Understand the change impacts to the end users at Amgen India of all changes across Procure to Pay (Process & Technology) to develop and implement an effective change management plan
- Deliver all relevant P2P communications to Amgen India key collaborators, including conducting local update calls to end users and setting strategy for end user engagement
- Partner with other regional service delivery owners to deliver on global improvement projects
- Provide Metrics & Reporting analytics to regional finance teams to ensure tracking of service quality and staff performance markers are in range of expectations
- Ensure compliance to internal and external policies, regulations and laws within the Procure to Pay process
- Deliver support and training to local key collaborators on the global Procure to Pay process
- Lead a team of approximately 6 staff (full time employees and contingent workers) to deliver P2P site support as well as product fixes / enhancements to P2P systems.

**What we expect of you**

**Basic Qualifications**:

- Doctorate degree and 2 years of Finance experience OR,
- Master's degree and 4 to 6 years of Finance experience OR,
- Bachelor's degree and 6 to 8 years of Finance experience OR,
- Associate's degree and 10to 12 years of Finance experience OR,
- High school diploma / GED and 12 years of finance experience AND 2 years of managerial experience directly handling people and/or leadership experience leading teams, projects, programs or directing the allocation of resources.
- 5+ years of experience in Procure to Pay processes
- Bi-lingual in English + local dialects

**Preferred Qualifications**:

- Experience in handling collaborators through change
- Experience in preparing executive communication to include written and oral presentations
- Demonstrated experience in process and service management
- Excellent data-driven problem solving and analytical skills with demonstrated ability to bring structure to vaguely defined problems, pragmatically scope problem solving approach, and handle execution
- Ability to influence at all levels with a customer facing approach
- Ability to take initiative and work within an autonomous environment
- Experience working in Ariba and SAP (ECC and/or S4 Hana)

**Soft Skills**:

- Excellent analytical and troubleshooting skills.
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
- High degree of initiative and self-motivation.
- Ability to balance multiple priorities effectivel