Customer Support Associate

3 days ago

Gurugram Haryana, India Global Education Institute Full time

**Customer Support Associate - Voice & Chat (Vivint Process)**

**Location**: Gurgaon
**Salary**: ₹31,000 CTC/month + Incentives
**Joining**: Within 10 Days

**Job Overview**:
**Key Responsibilities**:

- Handle customer queries via **voice and chat support** for an international process.
- Diagnose and resolve **technical issues** related to customer systems or devices.
- Ensure timely and accurate responses to all customer concerns.
- Maintain a high level of **customer satisfaction** through professional communication.
- Adhere to process guidelines, quality standards, and performance targets.

**Requirements**:

- **Education**: Graduate or Undergraduate (any stream).
- **Experience**: Minimum **6 months of international chat or voice process** experience (mandatory).
- **Technical Skills**: Must have hands-on experience in **technical troubleshooting**.
- Excellent **verbal and written communication** skills in English.
- Ability to work in rotational shifts.

**Benefits**:

- **Salary**: ₹31,000 CTC/month + Attractive Incentives
- **Both-side cab facility** provided
- **Paid training** and continuous **career growth opportunities**:

- Positive and growth-oriented work culture

**Job Types**: Full-time, Permanent

Pay: Up to ₹31,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

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