Sre Principle

**Location: Pune**

**Employment Type: contract**

**Designation: SRE Principle**

**Job Details**:
**Job Description - SRE Principal Engineer**

JOB MISSION:
New Balance's Direct-to-Consumer Engineering team is responsible for creating, maintaining and providing customer service for its branded eCommerce websites. We seek talented individuals that fit into our team-oriented atmosphere and are proud to have an environment that offers the comfort of a true work/life balance.

**Responsibilities**:

- Ensure availability, latency, performance, and efficiency of our global ecomm sites
- Experience driving change management and incident management
- Promote best practices and innovative observability to guide product delivery teams in achieving operational excellence for new product deliveries.
- Drive operational excellence and evangelize best practices in observability.
- Develop unified observability dashboards and implement E2E observability requirements.
- Design innovative observability solutions for internal and external stakeholders.
- Contribute to observability instrumentation standards and create repeatable patterns for engineering teams.
- Define and implement E2E observability requirements and lead teams to support E2E best practices.
- Collaborate with cross-functional teams to achieve objectives and drive high reliability into systems.
- Build proprietary tools to mitigate weaknesses in incident management or software delivery.
- Implement SRE best practices to increase system reliability and performance.
- Automate processes for improved collaborative response and prepare teams for incidents.
- Maintain error budgets, meet SLOs, and support uptime and availability of critical platform components.
- Automate technology stacks to improve operating costs while responding to traffic spikes.
- Location: Pune - NBIT Office, Mandatory in person - Tu, We, Thu in a week
- Work timings: First 3 months in EST to onboarding ramp up, move into IST work timings for 8 hours with a possible 1 hour overlap in the evening with US team in EST (10am to 7pm)

Required Skills and Experience:

- Bachelor's Degree in Computer Science, Information Science, Engineering, or a related field.
- 10+ years of experience in code management, deployment processes, procedures, and tools in a DevOps or SRE role.
- Experience with monitoring tools (preferred: Dynatrace, Splunk, Datadog, Grafana, and New Relic).
- Proficiency in state-of-the-art observability trends, tools, products, and technologies.
- Ability to identify organization-wide gaps in the SRE practice and implement solutions that contribute to organizational transformation.
- Experience driving cross-organization adoption of new technologies or initiatives.
- Ability to influence senior management in selecting the right strategy, processes, and structures to transform the organization into a modern SRE team.
- Proactive in identifying performance bottlenecks, anomalous system behavior, and addressing root causes of service issues.
- Passionate about technology with a strong sense of curiosity and a desire to improve processes, automate everything, and continuously learn.
- Successful experience supporting a cloud production environment (strong preference for Azure).
- Competency in one or more programming languages for automation (Python strongly preferred).
- Knowledge of cloud deployment tools and methodologies (ideally Ansible, but Terraform, Azure DevOps, etc. are also considered).
- Deep understanding of Kubernetes and Docker architecture and associated tools.
- Experience with at least one configuration management solution (e.g., Chef, Ansible, AWS CodeDeploy).
- Proficiency with repository and pipeline-related tools (e.g., GitLab, Jenkins, Bamboo, Travis, CircleCI).
- Strong troubleshooting skills.
- Ability to take ownership and deliver solutions autonomously.