Network Security Professional

1 week ago


Gurgaon, India BTGroup Full time

Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers

Form an integral part of 24*7 rota to provide security in-life support

Provide a high level of technical support to our customers

Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes

Own complex customer issues and see them through to resolution

Take the initiative and advise our customers on how automation can enhance the stability and security of their solution

Troubleshoot complex network environments and providing detailed analysis and fixing issues within contractual obligation and SLA

Hold accountabilities for all operational and technical support within Security service operations

Perform routine assignments using established procedures

We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation, and competition we face are tougher than ever before. If you have the drive, optimism, and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.



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