Rad Technican

**Job Title: RAD Technician**

**Company**: Jayair System Private Limited
**Department**: RAD Technician
**Reporting To**: CCO & Supervisor

**Job Summary**:
We are looking for a skilled **RAD Technician** to handle air conditioning service complaints, perform on-site repairs, and coordinate with internal teams and engineers. The technician will be responsible for solving technical issues, handling materials, and ensuring proper reporting.

**Key Responsibilities**:1. **Daily Complaint Handling**
- Take daily complaints from the Supervisor.
- Share machine details with the CCO through Catalyst Call.
- Accept calls, check in, and start working.
- Solve minor issues and close the call.
- For major issues, coordinate with brand engineers (Blue Star, Mitsubishi, Samsung).
- Confirm material needs and update the CCO and Supervisor.
- For **chargeable** materials: share model, serial number, part photo, service report, and customer signature with the Chargeable Department.
- For **AMC/Warranty**: send full details to the CCO for material order.

2. **On-Site Work**
- Attend complaints from CCO via call or WhatsApp.
- Visit customer site, confirm machine and service status (AMC/Warranty/Chargeable).
- For spare parts, update the team with photos.
- Use challan to take material from store and install at site

3. **Chargeable Complaints**
- Visit site, check machine, and solve the problem.
- Report to CCO and share required material details.
- After customer approval, take quotation, challan, and bill.
- Collect visit charge and take customer signature.
- Submit report to CCO at the end of the day.

4. **Daily Reporting**
- Share daily updates with CCO and Supervisor on all jobs and visits.

5. **Urgent Site Visits**
- Quickly respond to emergency or urgent complaints.

**Requirements**:

- ITI / Diploma in Refrigeration, Electrical, or Mechanical.
- 1-3 years of AC service experience.
- Basic knowledge of AMC/Warranty/Chargeable processes.
- Able to use mobile apps for service reporting.
- Good communication and problem-solving skills.

Pay: ₹10,000.00 - ₹25,000.00 per month