Fraud Operations 15+ Years Chennai,noida
1 week ago
**Job Description**:
Capgemini is seeking a director level executive to drive CG’ s agenda in India as the Anti-Fraud operations SME.
The role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current very nascent stage to a potential multimillion scale business.
**Primary Skills**:
- Responsibilities as a SME Include:
- Solution and sales support including prospect identification, pitch pilot and growth funnel ownership.
- Deal SME for the bid teams to secure the win of large and/or strategic deals.
- Capability evolution encompassing outside-in benchmarking, digital / tech embedment, enhancement, execution, and internal / external evangelisation.
- Delivery bridge, including noiseless start of new engagements / ramp up and service quality assurance.
- Drive client conversations on relevant policies & jurisdictions applicable to CG staff.
- Help drive the build and execution of a Training Academy over time as and when size and scale of delivery operations has been achieved.
- Thought leadership on content and marketing support to strengthen the brand.
- Solution Building the new foundations of the offer, strengthening the value proposition, and articulating the unique business value.
**Secondary Skills**:
- 15-20 years of experience in the Banking Capital Markets and Fintech space, with a minimum of 10-12 years in Fraud / Chargebacks and disputes, with a strong project track record and demonstrated SME and Delivery expertise contributing to cutting edge solutions towards presales/growth.
- A bachelor’s degree is required; MBA & any industry certification is strongly preferred.
- Handled large scale operations for multiple clients from solution creation, account set up to delivery.
Key behavioural competencies & Skills include:
- Excellent commercial savviness and executive presence
- Superb leadership and team-building skills with the ability to build consensus and achieve goals through collaboration rather than direct line authority.
- A positive, results-oriented style, evidenced by listening, motivating, delegating, influencing, and monitoring the work being done.
- Strong customer orientation, decision-making, problem-solving, communication, and presentation skills
- Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies.
- Demonstrates ability and willingness to partner internally and externally to achieve appropriate objectives for clients and for the Capgemini.
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