Fraud Ops Specialist

4 days ago

Chennai Tamil Nadu, India Citigroup Full time

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients Early fraud detection is critical in minimizing financial impact as well as protecting our clients account and identity Responsibilities Perform investigation of potential fraud activity on existing credit card accounts Respond to inbound client inquiries and assist with specific service-related requests and concerns Provide solutions to client issues through the usage of all available resources under limited supervision Complete assigned tasks in an accurate and timely manner Consistently achieve individual and team performance targets Contact card members to verify charges and recent activity to identify any potential fraud Ensure a positive customer experience while Determine specific verification procedures to be used in processing customers information Appropriately assess risk when business decisions are made demonstrating particular consideration for the firms reputation and safeguarding Citigroup its clients and assets by adhering to Policy rules and regulations applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting issues with transparency Qualifications 1-3 years relevant experience Minimum 1 year of customer service experience Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education High School diploma or equivalent This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - ServicesJob Family Fraud OperationsTime Type Full timeCiti is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View the poster View the View the View the

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