Cx Fraud Prevention Qa Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way Job Summary As a Fraud Detection QA Specialist you will play a pivotal role in safeguarding our organization s warranty policy by preventing AI-driven attacks and curbing fraudulent claims In this dynamic role you will work closely with cross-functional teams to implement and enhance fraud detection systems ensuring the integrity of our warranty processesJob Responsibilities Experience - 6 to 10 YearsFraud Prevention Strategies Develop implement and continuously improve fraud prevention strategies in collaboration with data scientists analysts and IT professionals Stay abreast of emerging AI-driven attack methods and proactively adjust fraud prevention measures Quality Assurance Testing Conduct rigorous quality assurance testing on fraud detection algorithms and systems to identify vulnerabilities and potential points of exploitation Work closely with development teams to implement robust testing protocols and ensure the effectiveness of countermeasures Anomaly Detection Utilize data analytics and anomaly detection techniques to identify unusual patterns or behaviors indicative of fraudulent claims Collaborate with data scientists to refine models for improved accuracy in detecting anomalies Policy Compliance Ensure adherence to warranty policies and guidelines identifying and addressing any deviations or suspicious activities Provide recommendations for policy enhancements to mitigate future risks Investigation and Reporting Conduct thorough investigations into suspected fraudulent claims document findings and escalate issues as necessary Generate comprehensive reports on detected fraud and trends and recommend improvements to senior management Collaboration Collaborate with internal stakeholders including claims processing teams legal and customer service to strengthen fraud prevention processes and ensure a cohesive approach Training and Awareness Develop and deliver training programs to educate relevant teams on fraud detection best practices and evolving threats Foster a culture of awareness and vigilance regarding fraudulent activities across the organization Continuous Improvement Stay informed about industry best practices and advancements in fraud detection technologies incorporating improvements into existing systems Proactively identify areas for continuous improvement in fraud detection processes Across Logitech we empower collaboration and foster play We help teams collaborate learn from anywhere without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations Our hybrid work model allows some employees to work remotely while others work on-premises Within this structure you may have teams or departments split between working remotely and working in-house Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design Being a global company we value our diversity and celebrate all our differences Dont meet every single requirement Not a problem If you feel you are the right candidate for the opportunity we strongly recommend that you apply We want to meet you We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones now and in the future We believe that good health means more than getting medical care when you need it Logitech supports a culture that encourages individuals to achieve good physical financial emotional intellectual and social wellbeing so we all can create achieve and enjoy more and support our families We cant wait to tell you more about them being that there are too many to list here and they vary based on location All qualified applicants will receive consideration for employment without regard to race sex age color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability If you require an accommodation to complete any part of the application process are limited in the ability are unable to access or use this online application process and need an alternative method for applying you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible