L2 - Messaging

2 weeks ago


Bengaluru, India Comviva Full time

Overview

About Role : The role will require supporting customers on various messaging products, troubleshooting and
resolving issues through proper procedures round the clock. The responsibilities will also include carrying out
routine activities, fault management, change management and other troubleshooting related issues.

Functional skills:
Working knowledge of Messaging solutions - SMSC, USSD
- Must have
Working knowledge of TCPDUMP, Oracle, mySQL, Linux ->Must Have

Vendor & 3rd party co-ordination skills
Carry out routine activities & checklists
Taking ownership of customer issues until resolved, escalated or resolved
Exposure in ITIL based processes on Fault Management, Change Management / Configuration Management,
Problem management and Performance management.
Systems Administration/System Engineer certification in Unix/Linux.
Available 24X7 for support

Behavioral skills:
Good Team Player
Ability to complete tasks within agreed budget, timeframe and quality requirements
Ability to produce and monitor effective plans and take responsibility for achieving them - by co-coordinating
resources, expediting progress and escalating problem issues
Strong written/verbal communication skillss


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